Terms of Service

These Terms of Service ("Terms") govern your access to and use of Synqc ("Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Synqc is a software service that connects a customer's HubSpot CRM to Meta Conversions API, enabling server-side conversion tracking. Synqc receives webhook events from HubSpot, processes and hashes the relevant contact data, and transmits conversion signals to Meta on the customer's behalf.

2. Eligibility and Account Registration

You must be at least 18 years old and have authority to bind the organisation on whose behalf you register. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at legal@synqc.io if you suspect unauthorised access.

You may register only one account per company. Providing false or misleading information during registration is grounds for immediate termination.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to transmit data about individuals who have not given appropriate consent or for whom you lack a lawful basis under applicable data protection law.
• Attempt to reverse-engineer, decompile, or extract source code from any part of the Service.
• Use automated means to access the Service in a manner that exceeds normal usage or that places unreasonable load on our infrastructure.
• Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent.
• Use the Service in a way that violates any applicable law, regulation, or third-party right.
• Transmit malicious code, spam, or any content that infringes intellectual property rights.

4. Compliance with Third-Party Terms

Use of the Service requires valid accounts with HubSpot and Meta. You are solely responsible for complying with the terms of service and developer policies of HubSpot and Meta. In particular:

• You must have a legitimate Meta Business account and a properly configured Meta Pixel.
• You must comply with Meta's Business Tools Terms and Data Use Policy when using Conversions API.
• You must comply with HubSpot's acceptable use policy and must not exceed the API rate limits granted to your HubSpot portal.
• You are responsible for ensuring that the data you instruct Synqc to transmit is permitted under your agreements with HubSpot and Meta.

5. Data Responsibilities

You are the data controller for all personal data belonging to your HubSpot contacts. Synqc acts as your data processor. Our respective obligations are set out in the Data Processing Agreement, which forms part of these Terms.

You are responsible for ensuring you have a lawful basis to share your contacts' data with Synqc and to instruct Synqc to transmit hashed signals to Meta. You must maintain and honour an opt-out mechanism for contacts who do not wish their data used for advertising purposes.

6. Fees and Billing

Current pricing is displayed on the Synqc website. Fees are charged in advance and are non-refundable except as required by applicable law. We reserve the right to change pricing on 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Failure to pay may result in suspension or termination of your account.

7. Intellectual Property

Synqc and its licensors retain all rights, title, and interest in the Service, including all software, designs, trademarks, and documentation. These Terms do not grant you any ownership rights. You are granted a limited, non-exclusive, non-transferable licence to use the Service during the term of your subscription.

You retain ownership of your own data. You grant Synqc a limited licence to process your data solely to the extent necessary to provide the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SYNQC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific advertising performance goals. Results from Meta ad campaigns depend on factors entirely outside our control.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SYNQC'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU TO SYNQC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL SYNQC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless Synqc and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and costs (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) the personal data you instruct Synqc to process.

11. Term and Termination

These Terms are effective when you create an account and continue until terminated. You may terminate your account at any time via the account settings or by emailing legal@synqc.io. We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or if required by law.

Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Data Processing Agreement.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of Sweden, excluding conflict-of-law principles. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Stockholm, Sweden, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

If you are a consumer in the EU, you may also be entitled to bring proceedings in the courts of your country of residence and may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. General

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision shall not constitute a waiver. You may not assign your rights under these Terms without our prior written consent. Synqc may assign its rights in connection with a merger, acquisition, or sale of assets.

15. Contact

Questions about these Terms: legal@synqc.io